Shipping & Returns
Shipping Policy
We offer free shipping across India.
However orders from outside India would be charged standard shipping rates depending upon the weight and location .
We ship throughout the week, except Sundays & Public holidays.
Orders are generally dispatched within 2-3 working days.
Most orders are delivered within 3-10 working days in India.
Within a day after the product has been shipped, you will receive a mail with the tracking number.
If you think you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please call our customer care immediately at 7021246251 or email us at care@azitiz.in mentioning your Order ID.
Once the product has left our warehouse, Azitiz will not be held responsible in cases of delayed deliveries caused due to any unforeseen circumstances faced by our courier partners.
In case of such delays, you can get in touch with us and we will do what is in our power to get your product to you at the earliest.
Return & Exchange Policy
We use standard sizes to help you pick the perfect size. However if you still want to swap your purchase for another size or style then you may return them by raising a request on our website .
Items purchased from Azitiz can be returned / exchanged within 7 days of delivery, an in unused condition with original tags and packaging intact.
No returns / exchanges are possible after 7 days, and we don't offer second exchanges.
Free Returns/Exchanges: You can return or exchange items for free within 7 days from the date of delivery if they are in an unused condition, with original tags, and the packaging bag intact.
Please remember that for multiple item exchanges, each item needs to have a separate request selecting preferred size and colour.
Important thing to keep in mind while sending back the product for return:
All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
All items should be free of make – up or tan marks
Post 7 Days: After 7 days, we regret that we won't be able to facilitate exchanges or returns for any reason. Additionally, we kindly ask you to make your size or colour selection with care during your initial exchange, as we do not have Return/Exchange policy on Exchange order.
Your understanding in this matter is greatly appreciated.
Received a Damaged or Incorrect Product: In the rare event that a product you've ordered arrives in poor condition, is damaged, defective, or differs from what you ordered, you can initiate an exchange request directly on our website.
Returning one item purchased during a combo:
If you have purchased two or multiple items from a combo and choose to return either one of them, then the return amount credited would be as per the individual item price and not the combo price.Eg. If you purchase 2 cotton trousers for Rs. 1399 while one of them is priced at Rs.799 and choose to return one of them - then you will be refunded Rs. 600 (1399- 799). Similar Terms & Conditions will be applicable in other product categories as well.
In exchanging for something else?:
In the event of an exchange, you have the flexibility to select an alternative product of equal or higher or lower value.
If the replacement item has a lower value, the difference can be promptly refunded to you to your bank account.
If the item is of a higher value you would have to pay the difference amount
All the refund process will be completed within 10 working days from the time the parcel is received at our warehouse and it passes our quality checks .
Your satisfaction is important to us, and we're here to make your shopping experience a great one. If you have any questions or need assistance, please feel free to contact our team.
We're here to help.
you can also visit us at our address :
412 Laxmi Plaza , Laxmi Industrial Estate, off link road , Andheri west ,Mumbai 53
7021246251 /9619295228/ 9324487601